All orders are shipped worldwide via our affiliate courier FedEx. All shipments that are sent by NÄM, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. Please note that shipping costs will not be refunded in case of return.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
Please be aware that sales taxes, customs duties, and handling costs will be charged by FedEx on an individual basis directly upon shipment as far as non-Mexican are concerned, and will not be refunded by NÄM in case the articles are returned.
NÄM delivers any order to mainland Mexico and, following specific conditions, worldwide.
We deliver to over 220 countries all over the world with FEDEX service.
It is important that you know that taxes and shipping costs are subject to change and will be charged depending on the place where the purchase is made and the corresponding shipment.
Tracking Your Order
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.
Due to an increase in demand, we are experiencing processing delays. We appreciate your patience and apologize for the inconvenience.
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you are registered with NÄM, you can track the status of your delivery by signing into your account and selecting "My Account", followed by "Orders".
Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.
• Before we can ship your order, we may need to confirm some additional details with your card issuer.
• Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale.
• Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.
Delivery Processing Times
Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.
We work closely with our shipping partners to minimize the potential impact of customs delays.
Signing For Your Purchase
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival
Conformity with order
Upon receiving the item, it is the customer's responsibility to ensure that the order is correct.
Any irregularities concerning delivery such as:
-damaged package, -missing products, -degraded products, -products not in compliance with the order,
Must be reported within the legally required term, after receiving the order, and by certified letter or by email to this address: [email protected]
If the items received do not comply with the order, the customer may file a complaint by email or certified letter to receive a "return voucher" free of charge. The incorrect item will then be sent back to the following address:
NÄM Av. Univeridad 1151, PUERTA AQUA, int. I2 45016 Lomas de Universidad Zapopan, Jalisco México
Any delivery sent by the customer without first submitting a written request to the email address "[email protected] will not result in a refund for delivery costs concerning this return.
The customer is advised to take care of the packaging and to protect the product well enough so that it does not get damaged during transportation. Items must be unworn.