Leave us your email and we will notify you when we have it available again.
If it is a highly requested item, you can insure it and make a pre-order to make sure it will be yours and not lose it because the high demand.
Production of your exclusive items takes time as you are pre-ordering for next season or the next production in classic pieces.
What does pre-ordering mean?
Get early access to next season’s most-coveted collections, securing the must-have items everyone is talking about before they sell out.
Once your order is placed, we will deliver it to you as soon as it’s available.
Or an item with high demand and that is constantly sold out, you can pre-order to make sure it will be yours.
How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.
When will my pre-order arrive?
Being NÄM a Slow Fashion brand, where each piece is handmade, we are subject to production times, however it may take 2 to 4 weeks to be ready depending on the progress.
In order that your piece is treated with all the care and dedication it deserves and passes through our quality standards.
Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.
Please note that when purchasing a pre-order piece, any items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please contact Customer Care for assistance on [email protected]
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.
Can I cancel a pre-order?
If you change your mind, please contact Customer Care who can cancel your order for you.
If you need to make any changes of your pre-order, please contact us within 5 days of placing your order. After this time, we won’t be able to make any changes.